Aug. 7
8:45 p.m.
There are now 394 customers without power, down from the peak of more than 221,000 customers at the height of the storm that hit the OPPD service territory one week ago.
We still want our customers to be aware of scammers who are trying to take advantage of the situation. Whenever there are incidents like the storm and widespread outage we’ve faced, scammers ramp up their efforts.
Please know that scammers have tried to convince utility customers that they’re overdue on bills, need to pay for meters, or other equipment. They are often aggressive, telling customers if they don’t pay over the phone with a pre-paid debit or credit card or other banking information, they will disconnect service soon.
Do not to fall for these ploys. NEVER provide personal or financial information during an unsolicited phone call. ALWAYS hang up. Customers who have questions on their account or bill status, or if in need of financial assistance, should call us at 402-536-4131 in the Omaha calling area or 877-536-4131 outside of the Omaha area.
Also, if you are without power or lost power again after having it restored, please be sure to report it to us. Outages can be reported at OPPD.com, our OPPDConnect app, or by calling our automated outage reporting line at 800-554-OPPD (6773).
5:35 p.m.
As crews work to bring power back to all of our customers, we continue receiving reports of scammers trying to take advantage of the situation. We are hearing reports of callers falsely claiming to work for OPPD and saying that customers need to pay for reconnection as part of outage restoration work. This is not the case. In the past, scammers have also tried to convince utility customers that they’re overdue on bills, need to pay for meters, or other equipment. They are often aggressive, telling customers if they don’t pay over the phone with a pre-paid debit or credit card or other banking information, they will disconnect service soon.
Do not to fall for these ploys. NEVER provide personal or financial information during an unsolicited phone call. ALWAYS hang up. Customers who have questions on their account or bill status, or if in need of financial assistance, should call us at 402-536-4131 in the Omaha calling area or 877-536-4131 outside of the Omaha area.
The number of customers without power now stands at 939. We will continue posting updates here as more information becomes available.
10:30 a.m., Aug. 7, 2024
As of this time, 2,670 customers who lost power a week ago or as an after-effect of the storms remain without power. Some outages reflected onour may may be unrelated to that event that left more than half of our total customers 412,000 customers in the dark.
Due to delayed outages caused by storm-weakened limbs, trees, or other objects our total number of outages from this historic event has been revised to 221,314.
To ensure that we bring back all customers as quickly as possible, we are asking customers if you are still out of power, please report the outage via OPPD.com, our OPPDConnect app, or by calling our automated outage reporting line at 800-554-OPPD (6773).
6:45 a.m. – We’re still working very hard tonight to restore power to every last customer affected by Wednesday’s extreme windstorm. We made progress today, reducing our outage total to 3,784 as of this time, which is 2% of the customers who lost power one week ago.
However, some of these outages are newer. They may be a result of storm after-effects, where tree limbs weakened by the initial storm have given way and caused power line damage. And a few may be unrelated to the storm.
We want you to kn
ow we aren’t backing off. Restoring your power is still our absolute top priority, and we will not let up until all customers are back online. We have OPPD’s full force of line workers, troubleshooters, underground cable crews, wires down crews, tree crews, mutual aid support and others and more out working once again on this seventh day of restoration. While they are most visible to the public, behind the scenes, many other OPPD employees have worked tirelessly since the storm to dispatch field workers, coordinate the restoration work and help the crews do their jobs as quickly and efficiently as possible. They continue to work as well, committed to restoring normalcy to storm-impacted customers.
We want to remind our customers, if you have a new or repeat outage to report, please contact us at OPPD.com, through our OPPDConnect app, or by calling 1-800-554-OPPD (6773).
We are continuing to receive reports from customers of scammers trying to take advantage of the situation. The callers falsely claim to work for OPPD and say that customers need to pay for reconnection as part of outage restoration work. This is not the case. In the past, scammers have also tried to convince utility customers that they’re overdue on bills, need to pay for meters, or other equipment. They are often aggressive, telling customers if they don’t pay over the phone with a pre-paid debit or credit card or other banking information, they will disconnect service soon.
OPPD warns customers not to fall for these ploys. NEVER provide personal or financial information during an unsolicited phone call. ALWAYS hang up. We will continue to post updates here as we learn more about restoration progress or other guidance for customers who lost power For previous days’ updates, click here.